Introducing Live Call and Chat Control in My Halloo

We’re thrilled to announce the addition of live call and chat controls to My Halloo. You will be able to receive and place calls directly through your browser using the build-in audio of your laptop or device.

My Halloo Live Interaction panel showing live call and chat instances.
Live call and chat control in My Halloo
Continue reading

Waiting in Line on the Line

4Whenever I call my doctor’s office, I groan because I know I am going to be put on hold almost immediately and since it is my doctor, I need to actually stay on the line.  However, if I call a company to just ask about a product or get location/hours info and I get put on hold, I almost immediately hang up. Continue reading

Hold Music and the Customer Service Experience

Researching “On-Hold Music” reveals an extensive amount of information on the topic. It is an entire industry in itself, plus there are numerous opinions, studies, and articles that focus solely on the type of music you should play for customers when you put them on hold.

NPR’s MarketPlace recently featured a segment discussing “What Makes You Happy When Your Call Is Put on Hold?” This piece explored the evolution of the industry and how hold music can impact customer satisfaction.

Continue reading