STEM: Preparing for the Future

STEM has become a common buzz word as of late, particularly in relation to education and jobs. Science, technology, engineering, and mathematics represent the fields that make up the STEM acronym. According to the STEM Coalition, these four areas are critical to U.S. competitiveness and economic prosperity. With this in mind, it has quickly become one of the leading focus areas of policy makers, educators, and business owners alike. Continue reading

Have Your Phone Needs Changed?

Have you considered your phone needs lately? Perhaps you continually approach your minute limit or need additional user extensions. Or, your business could be at the point where adding a local or toll free number could really help your marketing and search optimization efforts. If you have encountered any of these growing pains, perhaps it’s time to upgrade your phone services. Continue reading

Are Your Customers Really #1?

Are you making your customer feel important? Many customer service toll free helplines begin with the message, “Your call is important to us. Please hold for the next available customer service agent.” This is often followed by a long wait filled with very loud on-hold music, commercials, and gratitude for your patience as you continue to hold. In reality, although the words indicate the importance of the customer, it’s not at all how the customer feels. Continue reading