Data Is Important, Even If It’s Not “Big”

Your company doesn’t need unlimited resources to find useable information in data. You can develop deeper customer relationships, improve brand loyalty, and enhance customer experiences with the data that you have at your fingertips. Your company will just need to dedicate some time, energy, and curiosity into the process. Continue reading

Use My Halloo with your Mobile Device

You can manage your Halloo account using your mobile phone’s web browser. It’s all located at halloo.mobi. Through halloo.mobi, you will have access to your:

  • Voice messages — Listen to your messages without having to dial in to your account. Return calls and delete old messages with point and click simplicity!
  • Forwarding number — Update your current find-me, follow-me setting so that you don’t miss any important calls.
  • Contacts — Access and search your Halloo contacts database. Managing your contacts on Halloo allows you to store hundreds, even thousands of contacts easily and conveniently. Continue reading

3 Tips when Considering a Vanity Number

A vanity number is a combination of alphanumeric characters and numbers, such as 1-800-FLOWERS. This customized combo takes the place of a traditional phone number and is often utilized to make your business’ phone number instantly recognizable and memorable. While a vanity number could be locally based, 555-CARS for instance, it is often built on the toll-free platform where there are seven customizable digits, instead of just four. Continue reading

Contest: Tell Us Why You Love Halloo!

Are you a Halloo customer? We want to hear from you! Explain how you use My Halloo in your business and you could win an iPad mini! The Halloo judges will review each entry and pick the best as the grand prize winner. Two lucky runner-ups will receive $25 Target gift cards. We reserve the right to use your picture and entry on the Halloo website and via our social media platforms. Contest begins 7/1/2013. Winners will be announced 7/15/2013. Email your entry to marketing[at]halloo[dot]com.

Look Before You Leap: 3 Steps for Startup Success

Look Before You Leap

Look Before You Leap: 3 Steps for Startup Success

In recent years, the “lean startup” methodology has become such gospel in entrepreneurial circles that rigorous planning is almost seen as passé.

Business plans? Unnecessary. Strategy? Old fashioned. Just start doing! Pivot quickly, and use agile development to rapidly test your ideas. Ready…Fire…Aim!

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WebRTC Enables You to Take Calls Directly in My Halloo

Thanks to advances in web browser technology, the long time dream of incorporating two-way real-time audio and video directly into a web page is finally here. Previously, proprietary plugins and applications such as Adobe Flash and Skype were needed if you wanted to talk to someone on your computer.
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ABC Bonding’s Competitive Edge

ABC Bonding* has created a “virtual franchise” bail bond operation. Without increasing human resources, ABC now serves multiple counties, seamlessly and efficiently. ABC previously used a call answering service which it shared with its competition. However, the call transfer process along with the number of message inaccuracies was progressively choking its growth, and keeping ABC from getting ahead in the marketplace. Continue reading

Small Law Firm Never Misses a Call

Ari Law attorneys focus on small business, litigation, intellectual property, contract and defense. Located in the financial district of San Francisco, they serve the entire Bay area as well as numerous other locations, including China.

Ali Aalaei, the Principal of the firm, noticed a discrepancy between the number of calls directed to the firm by a referral agency and the number of calls that the firm was registering. The referral agency indicated that they were missing three to five calls a week. Mr. Aalaei and his colleagues were shocked by the realization that they were losing potential business. This prompted further investigation into the customer experience of a caller to the firm. Continue reading

3 Auto Attendant Mistakes that Frustrate Customers

Are your customers getting frustrated and hanging up before leaving a message or listening to the options? Your company’s auto answer features might be driving them away.

Mistake

Often, small business owners set up their auto attendant with options like: Press [1] for Suzy, the President, Press [2] for Mike in Marketing, Press [3] for Mary in Accounting…Press [43] for Jake.

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Boost Customer Loyalty with Resolution

Sally wants to return a shirt that doesn’t fit. She calls your company during her lunch break (which also happens to be yours) and is greeted by your generic voice mail. Sally lacks the patience to wait for the option directing her to the returns department, so she hangs up.

Customers that have to repeatedly call to find answers get frustrated, particularly if they have a simple need, such as a mailing address or hours of operation. Solving a customer’s issue on the first call can build higher levels of customer loyalty, reduce aggravation, and lead to time and money savings.

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