Setting Up a Phone System That Even Auto Attendant Haters Will Appreciate

Your intention in setting up an automated phone system is undoubtedly, to ensure that your customers get the very best service possible. However, there are many consumers out there who simply hate getting a machine when they call anywhere. It is those callers that you must keep in mind when you are setting up your new automated phone system. Follow these guidelines and you are sure to create a system that even the haters can live with. Continue reading

How to Outsmart Computer Bullies

More than 1 million individual, business and government computers have been hit by malicious malware that holds their files hostage until they pay a hefty ransom.

Businesses can prevent cyber-bullies from stealing their precious data with two old-fashioned techniques: Avoiding unsolicited, suspicious emails, PDF files and websites and keeping two back-ups on an external hard drive or with an off-site system.  Continue reading

Warning: You Are Losing Money By Not Using Cloud Based Phone Systems

Cloud based phone systems are one of the most versatile investments a small business can make. For a very low monthly fee, you can get one virtual system that takes up no space, utilizes the phone system you already have, transforms the image of your business and actually facilitates getting more phone calls. Investing in a cloud based phone system will stop the loss of money and will get your business on the right track. Continue reading

Transforming a Good Customer Care Rep into a Sales Role

Finding a good customer care representative who is also a great salesperson is not always easy. However, for smaller companies it is often necessary to hire individuals who can successfully pull double duty. Finding the ideal customer care representative is typically not a problem, but finding one that is a natural salesperson is often a challenge. If your great employee does not immediately master selling, don’t give up. Try bringing these techniques into the role. Continue reading

3 Powerful Ways Being Easy To Reach Builds Your Business

You’ve likely heard that a website is crucial to the success of a business. Equally or even more important is your phone. For many businesses, a website gets them found but a phone call converts the interest to a sale. However, if your phone is not being answered or your phone number is not easy to find, you may be missing out on sales – lots of them. Today, high tech phone systems like Halloo allow you to ensure that your phones are always answered, calls are managed in an effective manner, and the best customer service possible is always delivered. Being easy to reach helps to build your business, in a big way. Continue reading

Halloo Hint: Providing Unique Customer Experiences

Have you ever considered investing in different incoming phone numbers to cue what happens next for the customer? For example, if you run a car rental company, you could offer one number for regular use customers and one number for your premium or repeat customers. Team members responsible for answering these inbound calls would have different prompts and scripts depending on the number dialed.  Continue reading

5 Things You Can Do To Get the Most From Your Cloud Based Phone System

Cloud based phone systems offer much to your business. In fact, such affordable systems can transform your business and help to bring it to the next level. Yet many business owners actually miss out on some of the most powerful attributes of such a system. Make sure you know these 5 things to profit the most from your cloud based phone system. Continue reading