Halloo Hint: Are Your Callers Human?

Spam is an increasing problem both for emails and phone calls. Cheap long distance rates allow unscrupulous businesses to set up banks of “robo callers” to dial literally every phone number combination. Why are they doing this? Most likely in an attempt to compile databases of working numbers and make note of whether a person answered. Continue reading

Getting the Best Return on Your Cloud-Based Contact Management System

Cloud-based contact management systems are the way of the future. This type of software puts information at your fingertips from anywhere and streamlines lead nurturing and customer care. Yet, software investing is not something that is done lightly. Savvy managers understand that the right software can create efficiency, save money and increase profitability. The wrong software can do just the opposite. We want to make sure that you are getting all the best return possible on your Halloo cloud-based phone system and contact management system, so your business can improve. Continue reading

Setting Up a Phone System That Even Auto Attendant Haters Will Appreciate

Your intention in setting up an automated phone system is undoubtedly, to ensure that your customers get the very best service possible. However, there are many consumers out there who simply hate getting a machine when they call anywhere. It is those callers that you must keep in mind when you are setting up your new automated phone system. Follow these guidelines and you are sure to create a system that even the haters can live with. Continue reading

How to Outsmart Computer Bullies

More than 1 million individual, business and government computers have been hit by malicious malware that holds their files hostage until they pay a hefty ransom.

Businesses can prevent cyber-bullies from stealing their precious data with two old-fashioned techniques: Avoiding unsolicited, suspicious emails, PDF files and websites and keeping two back-ups on an external hard drive or with an off-site system.  Continue reading

Warning: You Are Losing Money By Not Using Cloud Based Phone Systems

Cloud based phone systems are one of the most versatile investments a small business can make. For a very low monthly fee, you can get one virtual system that takes up no space, utilizes the phone system you already have, transforms the image of your business and actually facilitates getting more phone calls. Investing in a cloud based phone system will stop the loss of money and will get your business on the right track. Continue reading

Transforming a Good Customer Care Rep into a Sales Role

Finding a good customer care representative who is also a great salesperson is not always easy. However, for smaller companies it is often necessary to hire individuals who can successfully pull double duty. Finding the ideal customer care representative is typically not a problem, but finding one that is a natural salesperson is often a challenge. If your great employee does not immediately master selling, don’t give up. Try bringing these techniques into the role. Continue reading