Is a Flexible Workplace the Right Fit for Your Company?

Is your business going through a growth spurt? Adding new employees can be difficult, even for seasoned organizations. Beyond identifying the responsibilities of the new employee, there’s also the complexity of the hiring process. New hires can bring about infrastructure and logistical challenges for small and medium sized businesses. For example, will the employee need to be locally based, is there space in the current office to house additional workers, and what hours will the new employee work? Continue reading

The Future of The Small Business Workforce

Recent reports on the future of the small business workforce detail changes that have already begun for many businesses. These changes involve a shift away from traditional workplaces where everyone is in the same building and towards a collaboration of co-workers who telecommute from a variety of places at different times. This shift means change for both employees and employers. Continue reading

5 Actionable Ways Collaborative Efforts Can Be Made Easier

Team work is essential to the success of any business. If you are just starting out, your team may comprise of you and a few mentors or trusted friends. If your business is more developed, it may be a team of professionals you have handpicked. Whatever the makeup of your team, certain tools can make collaborative efforts infinitely easier. Continue reading

Setting Up A Small Business Without A Real Location

What? You may be scratching your head about the idea of setting up a small business without a real location but the reality is that many small businesses do not have an actual office these days. Technology has made it so that you can easily run a business without having to invest in a commercial space and all the extras involved in maintaining a locale. For some businesses, running a small local company takes little more than a cell phone and a truck. However, even if you are going for a more professional business, you can still create one without the bricks and mortar location and your customers will never know the difference. Continue reading

The Business Benefits of Gratitude

Gratitude is powerful. Individuals who express gratitude tend to be more optimistic, experience better health, and even have longer life spans.  Gratitude, as defined by Meriam-Webster, is a “feeling of appreciation or thanks.” Gratitude tends to benefit all parties involved too! For example, according to Dr. Charles D. Kerns, the expression of gratitude in the workplace can impact job satisfaction, loyalty, and organizational citizenship while reducing employee turnover and increasing profitability and productivity. Continue reading

10 Actionable Ways Call Recording Can Help Your Small Business

How can call recording help your small business?

  1. Increase customer satisfaction – Recording calls will allow you to reward exceptional customer service. It also provides the opportunity to diffuse customer issues before they escalate.
  2. Provide training material - Examples of good, bad, and unusual calls can be shared during training sessions with new employees as well as during team meetings.
  3. Increase accuracy - One of the primary areas for errors is in documenting information that is conveyed via the phone. With the call recorded, team members can review shipping information and order quantities before submitting final order requests. Continue reading