While tips on winning a first time customer gets a lot of press, turning one-time customers into repeat customers is equally as important and should not be neglected. Delivering good service once is not enough to ensure repeat business in today’s competitive, global marketplace. Instead you need to have a strategy in place to ensure repeat customers. Continue reading
Category Archives: Customer Service
Don’t Hold Back Your Cloud Based Phone System
Your Halloo cloud based phone system is an exciting asset for your business. It gives you tools to help improve in so many different aspects. It goes beyond the typical phone system to filling gaps in your day to day business life that you didn’t even know were there. Get to know your system and what it can for your business, so you don’t hold back. Continue reading
Simplicity is the Key to an Effective Auto Attendant
Good first impressions can put customers at ease and build confidence on your products and services. More often than not those first encounters take place on the telephone. Continue reading
How Your Business Can Speak Volumes
Getting the right message across is important if you want to grow your business. The team that handles your phone calls is integral to delivering that message. However, when every call is different, it can be a challenge to have a go-to response ready when the phone rings. Yet, by incorporating these relevant business guidelines, your business can speak volumes in the impression it gives. Continue reading
Start with a Personable Voicemail Message
“Welcome to Moe’s!”
This friendly greeting is shouted enthusiastically to every customer who walks in the door of Moe’s Southwest Grill.
While it may be a little over the top for some business, it’s famous for making customers feel really appreciated. It makes them want to come back. Continue reading
The Advantages of a Cloud Based Phone System For Your Business
Every business – yes every one – could use a cloud based phone system for its telephone needs. In fact, a cloud based phone system like Halloo can make a huge difference when it comes to delivering communications worthy of your small business. The right system can bring a variety of advantages to your business so that you have an edge over the competition. Continue reading
Transforming a Good Customer Care Rep into a Sales Role
Finding a good customer care representative who is also a great salesperson is not always easy. However, for smaller companies it is often necessary to hire individuals who can successfully pull double duty. Finding the ideal customer care representative is typically not a problem, but finding one that is a natural salesperson is often a challenge. If your great employee does not immediately master selling, don’t give up. Try bringing these techniques into the role. Continue reading
Refining The Impression You Leave on Customers
Everything you say or do in the name of your business leaves an impression on your customers and potential customers. That’s why you need to pay close attention to the messaging that your audience will see or hear. Making a good impression will get you far when it comes to securing and keeping the customers you want and need. Pay close attention to the areas most commonly in contact with the public. Continue reading
Customer Spotlight: Virginia Daily Bread
Hi, it’s Heather from the Halloo marketing team! I recently connected with one of our Halloo contest winners, Matthew of VA Daily Bread (the marketing arm of the Virginia Region of One Harvest Food Ministries), who told me a little bit about his organization. Continue reading
Ensuring Customer Satisfaction
Top customer satisfaction is something every business wants to deliver. However, few are truly making the effort to ensure that their customers are indeed satisfied with them. If you are wondering just how your company is doing, take the time to measure and evaluate. Adjust your product, price or service accordingly, so that you indeed deliver the very best in customer service. To get started you need to consider three important aspects of your business. Continue reading