Being Proactive -The Key to Outstanding Customer Service

Delivering proactive customer service is the key to rising above the industry standard and setting your company up for success. Today, those companies who commit time and energy into providing proactive, instead of reactive, customer service are reaping the benefits of their efforts. One shift in how you approach customer service effectively gives your business a major advantageous over the competition.

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The Importance of First Impressions in a Virtual World

First impressions are important, even more so via the phone. As a business owner, you will not be able to answer every call personally. When designing your voicemail, take a few moments to consider the first impression that your callers will receive. First impressions are made quickly – within the first seven seconds – and take a lot of effort to fix if you start off on the wrong foot.
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6 Tips for Updating Your Phone System in the New Year

Has your company ever forgotten to change the main greeting on your business line so that weeks after a major holiday, callers still only hear a greeting with seasonal hours and special sales? Or, perhaps your business has grown, but the options on your phone tree still only reflect the original members of team, by name. It’s important to refresh your phone system on a regular basis – not only to avoid the embarrassing examples above, but also to stay on top of your caller’s needs. Continue reading

Prepping Your Business for the Holidays

The holidays are here! For many businesses, this is the time of year that generates the majority of sales revenue. While you are planning for the things you’ll need to make this season a success – sufficient product, expanded employee hours, and the like – consider adding one more thing to your roster, a cloud-based telephone system. Continue reading