Refining The Impression You Leave on Customers

Everything you say or do in the name of your business leaves an impression on your customers and potential customers. That’s why you need to pay close attention to the messaging that your audience will see or hear. Making a good impression will get you far when it comes to securing and keeping the customers you want and need. Pay close attention to the areas most commonly in contact with the public. Continue reading

Ensuring Customer Satisfaction

Top customer satisfaction is something every business wants to deliver. However, few are truly making the effort to ensure that their customers are indeed satisfied with them. If you are wondering just how your company is doing, take the time to measure and evaluate. Adjust your product, price or service accordingly, so that you indeed deliver the very best in customer service. To get started you need to consider three important aspects of your business. Continue reading

Prepping for Your Business’s Busy Season

While the busy season of a business can vary depending on your product or service, for a majority of businesses, the final quarter of the year is the busiest. No matter when you have your highest period of the year, being prepared for it can make all the difference in your bottom line. Put these tips to work prior to things picking up and you’ll be sure to perform better than ever. Continue reading

The Latest Trends in Customer Service

Impeccable customer service is a must-have for your business. After all, if the customer is not happy, he will likely find a different provider for what you sell. If he feels that he is treated indifferently, he may not switch right away, but you will never build brand loyalty or earn referrals. To build your business, top-notch customer service is vital. Continue reading

Setting Up A Small Business Without A Real Location

What? You may be scratching your head about the idea of setting up a small business without a real location but the reality is that many small businesses do not have an actual office these days. Technology has made it so that you can easily run a business without having to invest in a commercial space and all the extras involved in maintaining a locale. For some businesses, running a small local company takes little more than a cell phone and a truck. However, even if you are going for a more professional business, you can still create one without the bricks and mortar location and your customers will never know the difference. Continue reading

Insider Tips for Outstanding Customer Service

Outstanding customer service is multi-faceted. It is not just knowing the products and services you represent and being able to explain them. Transforming good customer service into outstanding customer service is all about how you make your customer feel. Attention to detail ensures that your customers will feel valued and important, as they should. Continue reading

Don’t Forget to Call – Beat Phone Phobia

Does a fear of talking on the phone hold you back from following up on leads and making new connections? Phone phobia can be troublesome, particularly to business owners and entrepreneurs. While text and email are definitely common methods of communication these days, sometimes you just have to pick up the phone and call. If you procrastinate or moan and groan about calling, here are a few tips that can help. Continue reading