Turning a One Time Customer Into a Repeat Customer

While tips on winning a first time customer gets a lot of press, turning one-time customers into repeat customers is equally as important and should not be neglected. Delivering good service once is not enough to ensure repeat business in today’s competitive, global marketplace. Instead you need to have a strategy in place to ensure repeat customers. Continue reading

Don’t Hold Back Your Cloud Based Phone System

Your Halloo cloud based phone system is an exciting asset for your business. It gives you tools to help improve in so many different aspects. It goes beyond the typical phone system to filling gaps in your day to day business life that you didn’t even know were there. Get to know your system and what it can for your business, so you don’t hold back. Continue reading

How Your Business Can Speak Volumes

Getting the right message across is important if you want to grow your business. The team that handles your phone calls is integral to delivering that message. However, when every call is different, it can be a challenge to have a go-to response ready when the phone rings. Yet, by incorporating these relevant business guidelines, your business can speak volumes in the impression it gives. Continue reading

The Advantages of a Cloud Based Phone System For Your Business

Every business – yes every one – could use a cloud based phone system for its telephone needs. In fact, a cloud based phone system like Halloo can make a huge difference when it comes to delivering communications worthy of your small business.  The right system can bring a variety of advantages to your business so that you have an edge over the competition. Continue reading

Transforming a Good Customer Care Rep into a Sales Role

Finding a good customer care representative who is also a great salesperson is not always easy. However, for smaller companies it is often necessary to hire individuals who can successfully pull double duty. Finding the ideal customer care representative is typically not a problem, but finding one that is a natural salesperson is often a challenge. If your great employee does not immediately master selling, don’t give up. Try bringing these techniques into the role. Continue reading

Refining The Impression You Leave on Customers

Everything you say or do in the name of your business leaves an impression on your customers and potential customers. That’s why you need to pay close attention to the messaging that your audience will see or hear. Making a good impression will get you far when it comes to securing and keeping the customers you want and need. Pay close attention to the areas most commonly in contact with the public. Continue reading