Small Business Tips for Turning Leads into Sales

Every small business needs to have an ongoing process for bringing in new leads and turning those leads into sales. Yet in reality, this is one area that many companies neglect. While they may do great with getting the word out and building awareness of their brand and service, actually translating those leads into sales may not be effectively occurring. However, a strong lead nurturing strategy can make all the difference to a company’s bottom line.   Continue reading

Don’t Forget to Call – Beat Phone Phobia

Does a fear of talking on the phone hold you back from following up on leads and making new connections? Phone phobia can be troublesome, particularly to business owners and entrepreneurs. While text and email are definitely common methods of communication these days, sometimes you just have to pick up the phone and call. If you procrastinate or moan and groan about calling, here are a few tips that can help. Continue reading

3 Ways to Use Customer Relationship Management to Boost Sales

Why use a contact management system in your small business? Because building a customer relationship management system (CRM) can help you:

  • Generate more business,
  • Increase productivity, and
  • Enhance relationships with your customers.

By using a CRM, your company can increase sales an estimated 29-41%. How does this happen? By preventing lost opportunities and enhancing customer relationships. Continue reading

Interview with Jim Li, CEO of Halloo

Bestreviews.net recently took the time to interview Halloo Communications CEO, Jim Li. In this article, Mr. Li answers questions regarding the origin of “Halloo”, the integration of customer relationship management (CRM) tools, and what the future of telephony holds. To read this interview in its entirety, please visit: http://virtual-phone-systems.bestreviews.net/interview-with-halloo-ceo-jim-li/#ixzz2dBSExHyl.

 

Data Is Important, Even If It’s Not “Big”

Your company doesn’t need unlimited resources to find useable information in data. You can develop deeper customer relationships, improve brand loyalty, and enhance customer experiences with the data that you have at your fingertips. Your company will just need to dedicate some time, energy, and curiosity into the process. Continue reading

Simplify Customer Management

Do you remember your first job with a desk and phone? Did you have to use a company sponsored software program? Most likely the customer relationship management (CRM) program provided was unnecessarily complex.

With bulky, complex customer tracking software, the volume of data that needs to be entered, let alone accurately, can be daunting. Hundreds of fields such as time of call, notes, sales representative name, etc., etc., often require hours of data entry and additional upkeep time in order to have a viable system. If mistakes are made during the data capture period, they can significantly impact the customer. Some mistakes even lead to loss of the sale.

Continue reading

Customer Relationship Management Made Easy

Customer Relationship Management (CRM) systems such as Salesforce.com have become the defacto sales and support tool for large enterprise and government organizations worldwide. The idea is pretty simple: manage your business interactions in a central database so that your sales and support organization can leverage that knowledge for increased sales and more effective customer service.

Continue reading