Tips for Effective Contact Management

Contact management has the potential to make all the difference when it comes to delivering the very best customer care possible from the initial contact through regular follow-up with repeat customers. Delivering top notch customer care is a priority for most businesses and as such, investing in tools that can help you be more effective in contact management makes sense. Halloo is just such a system. Continue reading

How Your Phone System Can Improve Your Marketing

Sophisticated phone systems allow you to positively improve your marketing in so many ways. Today’s cloud based phone systems like Halloo bring together the capabilities of multiple different technologies.  So with one platform, you have a contact management system, answering service, a social phone system and more. Knowing how to use those different capabilities can majorly impact your marketing. Continue reading

Discovering the Valuable Information Lurking In Your Calls

Any small business owner craves inside information on potential customers. Why do some leads easily become customers? What types of advertising are working best? What makes a lead pick up the phone and call? How often does a caller speak to someone at a company before making a purchase? However, you can’t bombard callers with the many questions you have. Yet, all of these questions and more can be answered when you choose an advanced virtual phone system like Halloo. Continue reading

Mastering the Sales Funnel

Sales is often compared to a funnel. Businesses attract a large number of leads from the various marketing efforts they make. However, by the time they become actual customers, those numbers drop significantly. This is especially true for goods and services that represent a significant investment. During the funnel process, businesses attempt to guide leads towards the buying decision through education, relationship building and trust. Continue reading

3 Ways to Use Customer Relationship Management to Boost Sales

Why use a contact management system in your small business? Because building a customer relationship management system (CRM) can help you:

  • Generate more business,
  • Increase productivity, and
  • Enhance relationships with your customers.

By using a CRM, your company can increase sales an estimated 29-41%. How does this happen? By preventing lost opportunities and enhancing customer relationships. Continue reading

Simplify Customer Management

Do you remember your first job with a desk and phone? Did you have to use a company sponsored software program? Most likely the customer relationship management (CRM) program provided was unnecessarily complex.

With bulky, complex customer tracking software, the volume of data that needs to be entered, let alone accurately, can be daunting. Hundreds of fields such as time of call, notes, sales representative name, etc., etc., often require hours of data entry and additional upkeep time in order to have a viable system. If mistakes are made during the data capture period, they can significantly impact the customer. Some mistakes even lead to loss of the sale.

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