Has your company ever forgotten to change the main greeting on your business line so that weeks after a major holiday, callers still only hear a greeting with seasonal hours and special sales? Or, perhaps your business has grown, but the options on your phone tree still only reflect the original members of team, by name. It’s important to refresh your phone system on a regular basis – not only to avoid the embarrassing examples above, but also to stay on top of your caller’s needs. Continue reading
Your company’s phone system plays a huge role in your brand, making it an opportunity to connect with customers and to showcase your reliability.
But a faulty phone system can turn off customers and create a negative impression of your company. Continue reading
Your employees will love the addition of a cloud based phone system like Halloo. The many different tools this one investment brings are amazing. With an auto attendant, contact management system, voicemail, the ability to add local and toll-free numbers and more, it gives your team every advantage a more expensive call management service could. Continue reading
The role of the auto attendant is to route calls (according to a set of rules that you define) to the correct Hunt Group, and ultimately a single User Extension, where a team member should answer the phone. Only if that person is not available will voicemail pick up. The auto attendant itself has no ability to take a message, it’s the voice mailbox function that is triggered when the auto attendant fails to connect to a specific user. Continue reading
Let’s face it. Sometimes we all need a break. But for the solo entrepreneur or small family businesses, getting away can be tricky. You need to take a break but you don’t want to leave your customers in the lurch or miss out on sales at the same time. Luckily there are some ways you can vacation proof your business before you take your next break. Continue reading
Many businesses give a lot of thought to the visual components of their brand, but spend very little time considering their audio branding needs. Audio branding has numerous benefits that will only strengthen your visual efforts. Audio branding can help clarify your organization’s vision as well as encourage employees and customers make deeper connections with your brand. For example, imagine a MGM film without the lion’s roar or an Intel commercial without the short, electronic tune. Both of these audio components help make the brand memorable. Continue reading
Good first impressions can put customers at ease and build confidence on your products and services. More often than not those first encounters take place on the telephone. Continue reading
Halloo customers typically fall into one of two categories:
- Your company has several users organized into two or three work groups that need a professional phone system solution.
- You are working alone but want to sound like you have a larger team when customers call.
Either way, Halloo has you covered! Continue reading
Automated phone systems can help businesses and customers save time. But too often they frustrate callers with long greetings and a confusing array of options, or they lack a fail-safe way to connect the caller with a human being. Continue reading
Spam is an increasing problem both for emails and phone calls. Cheap long distance rates allow unscrupulous businesses to set up banks of “robo callers” to dial literally every phone number combination. Why are they doing this? Most likely in an attempt to compile databases of working numbers and make note of whether a person answered. Continue reading