In a recent interview published by bestreviews.net, Halloo’s CEO, Jim Li was asked, “Which tips would you like to give to small businesses to improve their phone calls, other than using a VoIP of course?” His response was “Small businesses should think more about the cost of missing calls. According to a Fortune Magazine study, 80% of callers to businesses hang up when hearing voice mail. Considering the expense that most companies invest in marketing and convincing would be customers to pick up the phone, dropping the ball at the goal line is especially tragic. We introduced the Halloo Receptionist service as an optional feature to help our customers ensure that their important calls get answered by a live agent, 24x7x365. Staffing for that level of service is well beyond the means of most SMBs. Rolling over to a professional 24×7 call center reduces abandoned calls and makes a small business appear larger. This increases confidence and customer satisfaction.” Continue reading
Do you feel like your personal time is being encroached on by your work? With the increase in mobile technology, the separation between work and home has become even less distinct. Continue reading
A hunt group allows a caller to automatically find an available (i.e. “not busy”) agent from a group of extensions via your virtual phone system. Each extension will be tried in order until a “free” extension is reached. Extensions will be skipped during call routing if the person is currently on the phone or has marked their extension as “blocked” from hunting. Continue reading
Wondering if Halloo’s Live Receptionist services are worthwhile? The answer is yes. Mainly because it’s important not to miss calls.
- 55% of customer callers to small businesses do not leave a message.
- The average small business misses approximately 14 calls per week.
- 12.5% of missed calls are actually lost potential sales.
We all know that Halloo has a lot of terrific features for businesses that want to make it easier to stay in touch with their clients and customers alike, and now, they’ve got one more to offer up: an update to their live receptionist on demand feature that adds a little something extra to incoming calls.
The other day, I needed to shop for health insurance. I hate shopping in general so health insurance was a double whammy of misery. It’s interesting, though, that when I do need to call around, the best phone systems for customer support become pretty clear.
What I wanted to mention today, however, is the greeting I received. The way you answer your phone can make a huge difference in your customer support. So, here it is. The representatives at Blue Shield Blue Cross, or Independence Blue Cross, say:
“I help people like you everyday.”
Yup, I was immediately at ease, impressed with their phone support on demand, and more than interested to hear more about their product. That one little greeting told me I was in the right place. No matter what the person said after those words, I was prepared to answer their questions – I was in the right place.
When you consider what the best way to answer the phone is, consider what you do for a living. Think about how you’ll put your customers at ease right away:
- How can I help you?
- What seems to be the trouble?
- If you’re angry hang up now.
- We’re frustrated by your frustration.
You can be funny, interesting or very unique – but be honest. Even a how can I help you works well if it’s delivered in a happy voice. For more attention, get outside of the box with something funny like the examples above.
The best phone systems for customer support help you by providing clear sound so it’s eaier for the caller to understand you. They allow seamless features, too, so your caller never has to guess what you’re doing when you answer the phone.
There’s one other pointer for you to think about: What you say vs. what callers hear. This is important when you’re doing customer service since, well, not everyone hears very well.
Make sure you appropriately pause before you deliver your message:
“Good Morning … Life’s a beach at IT solutions … this is Bob … how may I serve you?”
Those ellipsis represent where you should take a slow, long pause so the reader can hear what you’re saying. If that doesn’t make sense right away, practice a few times. You’ll know you’ve got the hang of it when your caller doesn’t have to ask your name ten times but automatically remembers it.
All of a sudden, the weather in the winter seems to turn foul. We go from moderate mornings and light jackets to freezing temperatures and scraping frost off our cars. So, what do you do when you need to get an emergency message out to your employees?
You like science fiction? Star Wars. Star Trek. My Little Pony. He-Man, Masters of the Universe. It’s all fun and games and appeals to our sense of fantasy with some healthy dashes of speculative technology, stuff that can make us dream of how it could be in the future.
At this time of year–some would say especially at this time of year–many people out there stop and remember Jesus Christ, and all the things he did. And while everyone’s got a different way of doing that, the people at By Design Ministries had a way to do it that few others had tried. They brought in Halloo to provide them a way to easily reach people who want to learn more about God through their ministry.