Equipping Your Sales Team

Sales people organiationIn many organizations, sales is the most important part of business. It may come as a surprise that most salespeople claim that their company makes it difficult to meet quotas. Sales people who spend half their time performing administration duties have nothing to look forward to but lower sales numbers which affects your bottom line.

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Benefits of a Toll Free Number

1-800 NumberSmall businesses trying to save money can find it difficult when building their online presence. Getting a phone number, buying image stock and providing videos can be time consuming and expensive. However, you can combat these costs to create a great looking website without gutting your marketing budget. Continue reading

What is Skills-based Routing?

Hunt group routingGet the most out of Halloo hunt groups with skills-based routing. Add groups based on additional skills within your company, such as language skills or product skills.

How Does It Work?

When an incoming call to your call center cannot connect to the teammate available, your virtual phone system will try the most suitable agent with the same skill set instead of trying the next agent in line.

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Halloo Hint: Don’t Get Caught in a Phone Loop

This is great advice for new Halloo users.

Q: What is a phone loop?

A: Phone loops are an easily fixed, but common problem with users new to virtual systems. This happens when you have your phone forwarding to one number and then set that phone to forward to the first number. You will notice a drop in calls and your costs will increase exponentially.

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Halloo Hint: Click-to-Call

Turn website visitors into calling customers! You can convert your website traffic into live sales with Halloo‘s Click-to-Call feature. A simple link on your website, e-mail, or online advertising gives your callers the convenience of one-click calling directly into your sales department.

Click-to-Call has two primary advantages for your small business team:

Grow Your Business with Interactive Voice Response

Every growing business experiences the following scenario at some point:

A new advertisement or marketing campaign generates attention and more potential customers start calling, causing the business owner and staff to spend significantly more time on the phone taking orders or answering questions.

An increase in calls can often overwhelm small- and even mid-sized businesses as they try to qualify new leads, or answer general inquiries while still trying to maintain service quality elsewhere.  Some hire additional staff, while others rely on the phone company to provide additional lines to manage the workload – but these options carry significantly greater cost than automating inbound calls. Continue reading

Halloo Hints: Set Up Your New Solo or WebCall Account

Follow these simple steps in order to set up your new Halloo account. You must have your Account-ID, Username, and PIN handy in order to sign in to My.Halloo.Com. If you are unsure of this information, please visit My Halloo and click on “Sign-in help” to retrieve your PIN.

  1. Sign in to My Halloo as yourself.
  2. Set up your General preferences so that the Halloo system knows how to send you email and page you.
  3. Set up your Call Forwarding preferences so that the Halloo system knows how to reach you.
  4. Set up your Voicemail Greeting and preferences next, so that your callers can leave you messages.