4 Ways to Increase the Productivity of Your Staff

Regardless of whether your staff is full-time, part-time or a combination of both, your attention to their needs makes a huge difference when it comes to productivity. Your employees need growth opportunities, the right tools, recognition and realistic goals to strive towards in order to shine. Providing these 4 key ingredients will help increase the productivity of your staff and your business. Continue reading

Is a Cloud Based Phone System Right For My Business?

So maybe you are still answering the phone yourself, letting the voicemail system get it, using an inbound call center or relying on your employees to answer every call at your business. Maybe you are even happy with the option you are using for call management in your business. But if you’re here, you are at least wondering what else is available and what the real advantages are.   Continue reading

Halloo Hint: Are Your Callers Human?

Spam is an increasing problem both for emails and phone calls. Cheap long distance rates allow unscrupulous businesses to set up banks of “robo callers” to dial literally every phone number combination. Why are they doing this? Most likely in an attempt to compile databases of working numbers and make note of whether a person answered. Continue reading

Halloo Hint: Hunt Groups

What’s one of the best benefits of belonging to a hunt group? You can see the notes of other members in the same group. For example, if you’re part of the Sales hunt group, you’ll be able to see that John Doe called your teammate, Sally, last week and she noted where the conversation left off. Now you know exactly where to pick back up when John calls again, making you look like a customer service rock star! Continue reading

Bringing Customer Relationship Management to the Forefront

An effective customer relationship management system can dramatically transform the performance of your small business. By using an online system, the customer experience that you deliver is completely revolutionized. You go from being yet another vendor trying to sell something to an entity that offers solutions to real problems that your customers experience. Institute a customer relationship management system today, like the one found with Halloo phone systems. Continue reading

Simplify Customer Relationship Management (CRM)

Many cloud-based customer relationship management (CRM) systems like Salesforce.com have become the standard sales and support tool for large enterprise and government organizations worldwide. The idea is pretty simple: manage your business interactions in a central database, share them with coworkers so that everyone stays on the same page, and leverage that knowledge for increased sales and more effective customer service. Continue reading

Is a Flexible Workplace the Right Fit for Your Company?

Is your business going through a growth spurt? Adding new employees can be difficult, even for seasoned organizations. Beyond identifying the responsibilities of the new employee, there’s also the complexity of the hiring process. New hires can bring about infrastructure and logistical challenges for small and medium sized businesses. For example, will the employee need to be locally based, is there space in the current office to house additional workers, and what hours will the new employee work? Continue reading