Halloo Hint: Are Your Callers Human?

Spam is an increasing problem both for emails and phone calls. Cheap long distance rates allow unscrupulous businesses to set up banks of “robo callers” to dial literally every phone number combination. Why are they doing this? Most likely in an attempt to compile databases of working numbers and make note of whether a person answered. Continue reading

Halloo Hint: Hunt Groups

What’s one of the best benefits of belonging to a hunt group? You can see the notes of other members in the same group. For example, if you’re part of the Sales hunt group, you’ll be able to see that John Doe called your teammate, Sally, last week and she noted where the conversation left off. Now you know exactly where to pick back up when John calls again, making you look like a customer service rock star! Continue reading

Bringing Customer Relationship Management to the Forefront

An effective customer relationship management system can dramatically transform the performance of your small business. By using an online system, the customer experience that you deliver is completely revolutionized. You go from being yet another vendor trying to sell something to an entity that offers solutions to real problems that your customers experience. Institute a customer relationship management system today, like the one found with Halloo phone systems. Continue reading

Simplify Customer Relationship Management (CRM)

Many cloud-based customer relationship management (CRM) systems like Salesforce.com have become the standard sales and support tool for large enterprise and government organizations worldwide. The idea is pretty simple: manage your business interactions in a central database, share them with coworkers so that everyone stays on the same page, and leverage that knowledge for increased sales and more effective customer service. Continue reading

Is a Flexible Workplace the Right Fit for Your Company?

Is your business going through a growth spurt? Adding new employees can be difficult, even for seasoned organizations. Beyond identifying the responsibilities of the new employee, there’s also the complexity of the hiring process. New hires can bring about infrastructure and logistical challenges for small and medium sized businesses. For example, will the employee need to be locally based, is there space in the current office to house additional workers, and what hours will the new employee work? Continue reading

3 Powerful Ways Being Easy To Reach Builds Your Business

You’ve likely heard that a website is crucial to the success of a business. Equally or even more important is your phone. For many businesses, a website gets them found but a phone call converts the interest to a sale. However, if your phone is not being answered or your phone number is not easy to find, you may be missing out on sales – lots of them. Today, high tech phone systems like Halloo allow you to ensure that your phones are always answered, calls are managed in an effective manner, and the best customer service possible is always delivered. Being easy to reach helps to build your business, in a big way. Continue reading

Refining The Impression You Leave on Customers

Everything you say or do in the name of your business leaves an impression on your customers and potential customers. That’s why you need to pay close attention to the messaging that your audience will see or hear. Making a good impression will get you far when it comes to securing and keeping the customers you want and need. Pay close attention to the areas most commonly in contact with the public. Continue reading