Why Choose a Distributed Workforce?

Distributed workforces are the way of the future for many businesses. But what does that mean? Simply that your company’s team is not all in the same physical location. Increasingly, employees work from a variety of locations like coffee shops and libraries. Many companies today strategically choose freelance and contract employees who work remotely, and the percentage of such workers is increasing.  According to the GlobalWorkplaceAnalytics.com statistics, 20-25% of the U.S. workforce teleworks, at least partially. There are many reasons that businesses are making this choice. Continue reading

Halloo Hint: Combat Spam

What is Spam?

In telecommunications, spam can come from more than just an email service. It can also be phone calls received from robocallers. Often companies that use such systems have purchased a list of phone numbers of potential customers or use a random number dialer, and are calling them at will, with no prior authorization to make that contact. Essentially, it is the same as the unsolicited emails that we term spam, only worse, because they usually call at the worst possible time. Continue reading

How To Know When Your Business Needs an Extra Phone Line

As your small business grows, you will find yourself wondering about the timing of adding certain things to help your business expand even more. One of these is the addition of more phone lines. While not every company needs multiple lines, there are ways to help you figure out if your business is ready.

As you are considering adding an extra phone line for your business, ask yourself these questions. Continue reading

Where Should You Place Your Phone Number?

Having a quick and easy way to call your business is one of the most powerful additions to any website. In fact, if your website does not have prominent phone number placement already, it is time for you to speak to your web designer about creating a way to easily call, not only to your home page, but to every page of your website. If you are the web designer at your business, a quick online search can provide step-by-step instructions on how to easily add a click to call button that connects directly to your business. Continue reading

What is Spam?

Spam is a relatively new term that has come about since the dawn of the Internet age, or for about the past 20 years. It is essentially the sending of the same message to a number of Internet users who have not chosen to receive it. While there are many ways to reach your audience, sending unsolicited messages to them by email or by any method of communications is not an effective one. Continue reading

How Do Free Conference Call Companies Make Money?

Ever wonder how free conference call companies can offer their services without charging customers? It actually dates back to regulations and fees that were put in place when the parent Bell Company was forced to break up. Smaller phone companies entered the mix of phone service providers. Realizing that there were higher costs associated with serving rural areas (lower call volume, while still needing as much or more equipment), higher fees were paid to calls ending in rural areas. Continue reading

Turning a One Time Customer Into a Repeat Customer

While tips on winning a first time customer gets a lot of press, turning one-time customers into repeat customers is equally as important and should not be neglected. Delivering good service once is not enough to ensure repeat business in today’s competitive, global marketplace. Instead you need to have a strategy in place to ensure repeat customers. Continue reading