Being Proactive -The Key to Outstanding Customer Service

Delivering proactive customer service is the key to rising above the industry standard and setting your company up for success. Today, those companies who commit time and energy into providing proactive, instead of reactive, customer service are reaping the benefits of their efforts. One shift in how you approach customer service effectively gives your business a major advantageous over the competition.

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Halloo Review – end of July 2016

First Impressions

First impressions are important, even more so via the phone. As a business owner, you will not be able to answer every call personally. When designing your voicemail, take a few moments to consider the first impression that your callers will receive. First impressions are made quickly – within the first seven seconds – and take a lot of effort to fix if you start off on the wrong foot. Continue reading… Continue reading

Tips for Effective Contact Management

Contact management has the potential to make all the difference when it comes to delivering the very best customer care possible from the initial contact through regular follow-up with repeat customers. Delivering top notch customer care is a priority for most businesses and as such, investing in tools that can help you be more effective in contact management makes sense. Halloo is just such a system. Continue reading

Halloo Hint: The Consistent Advantage of an 800 Number

Did you know that if your company has an 800 phone line, you could have a competitive advantage? With a toll free phone line for your business, you will consistently capture the phone number of your inbound callers. It’s much more difficult for callers to hide where the call is originating when they call your toll free number. This is largely due to the accounting system associated with toll free phone lines. Since the company, or receiver of the call, is paying for the incoming call, the point of origin has to be known in order to bill appropriately. Continue reading