Transforming a Good Customer Care Rep into a Sales Role

Finding a good customer care representative who is also a great salesperson is not always easy. However, for smaller companies it is often necessary to hire individuals who can successfully pull double duty. Finding the ideal customer care representative is typically not a problem, but finding one that is a natural salesperson is often a challenge. If your great employee does not immediately master selling, don’t give up. Try bringing these techniques into the role. Continue reading

5 Things You Can Do To Get the Most From Your Cloud Based Phone System

Cloud based phone systems offer much to your business. In fact, such affordable systems can transform your business and help to bring it to the next level. Yet many business owners actually miss out on some of the most powerful attributes of such a system. Make sure you know these 5 things to profit the most from your cloud based phone system. Continue reading

Have a Greener Business with Halloo

Despite the fact that so much of the work we do is on computers, there still seems to be an amazing amount of paper used on a daily basis. Notes, faxes, bills, marketing mailings and more are all commonplace in every business. Yet, finding solutions that allow you to go paper-free may seem time-consuming. Luckily with one very affordable addition to your business, you can drastically decrease your scattered paper notes without a worry about not being able to find what you are looking for. Halloo’s cloud-based phone system lets you work greener and more efficiently than ever before. Continue reading

Top Priorities for the Small Business Owner

As a small business owner it is important to have your business priorities straight. While most say every business’s top priority is to turn profit, the other priorities you have for your business will help define how you actually do that. In fact, by just having the one priority – making money – you are limiting your business and neglecting to give it the direction it needs to move forward. Take the time to consider a more detailed list of business priorities. Continue reading

Ensuring Customer Satisfaction

Top customer satisfaction is something every business wants to deliver. However, few are truly making the effort to ensure that their customers are indeed satisfied with them. If you are wondering just how your company is doing, take the time to measure and evaluate. Adjust your product, price or service accordingly, so that you indeed deliver the very best in customer service. To get started you need to consider three important aspects of your business. Continue reading

5 Actionable Ways Collaborative Efforts Can Be Made Easier

Team work is essential to the success of any business. If you are just starting out, your team may comprise of you and a few mentors or trusted friends. If your business is more developed, it may be a team of professionals you have handpicked. Whatever the makeup of your team, certain tools can make collaborative efforts infinitely easier. Continue reading

The Latest Trends in Customer Service

Impeccable customer service is a must-have for your business. After all, if the customer is not happy, he will likely find a different provider for what you sell. If he feels that he is treated indifferently, he may not switch right away, but you will never build brand loyalty or earn referrals. To build your business, top-notch customer service is vital. Continue reading

Make the Phone Ring Now

Every business has a phone and hearing it ring is one of the best sounds out there. It means that someone is thinking of your company, may want to do business with you; and is looking to connect. No matter why they pick up the phone, you have a golden opportunity to sell your business’s goods or services almost each time a call comes in. But what about when calls slow down? Not having the call volume you want can cost you money and lost opportunity. Luckily having a good plan in place can help your phone ring exactly when you want it to. Continue reading