A hunt group automatically directs an incoming call to find an available (i.e. “not busy”) teammate at their personal extensions via your virtual phone system. Each extension will be tried in order until a “open” extension is reached. Extensions will be skipped during call routing if the person is currently on the phone or has marked their extension as “blocked” from hunting. Continue reading
Ever wonder what happens when you forward your calls? Here are answers to the more commonly asked questions.
Does the caller know that his call is being forwarded?
No, the caller to your Halloo number does not know that you have chosen to answer at a particular location. Because you may have your business calls routed to a home number, you should be prepared to answer in a manner appropriate to the nature and image of your business. Continue reading
In the telecommunications industry, a DID number is a direct inward dial number. DID allows you to add extra toll free or local numbers to your account. These additional numbers can then be attached to specific user extensions. Callers who have this direct number can bypass the auto attendant, allowing them to directly reach the person assigned to that extension. Continue reading
For any business, it’s important to be easy to reach. Having a click-to-call hyperlink with your company’s phone number on your website can help grow your business! Continue reading
Are you wondering how to distinguish between a queue and a hunt group? It might help to start with the basics behind how both work. Continue reading
Data mining is an incredibly valuable tool for the future of your business. More so than at any other point in history, the success of a business depends on relationship building. And the key to successful relationship building rests in connecting with your customers. How do you connect? Learn all you can about your customers both individually and as a group. Data mining from information you already have on hand can provide you the inside scoop on who your customers are. Continue reading
You can easily lose time over the course of the day. Even the entrepreneur with the best plan can spin into a whirlwind of lost productivity. Spend a few minute reflecting on your day. Be honest with yourself regarding how much time you actually spent on certain tasks. Gaining awareness of your biggest energy draining or time wasting tasks can help you boost your time, energy, and overall productivity. Continue reading
Your phone system can become a virtual team member for your organization. Halloo’s wide range of tools can help: Continue reading
Sophisticated phone systems allow you to positively improve your marketing in so many ways. Today’s cloud based phone systems like Halloo bring together the capabilities of multiple different technologies. So with one platform, you have a contact management system, answering service, a social phone system and more. Knowing how to use those different capabilities can majorly impact your marketing. Continue reading
Callers can have different experiences with your company depending on which number, or extension, they dial. The call routing (via the auto attendant) can vary depending on rules you set and the choices selected by the caller. Continue reading