Direct Inward Dial, or DID, allows you to add extra toll free or local numbers to your account. These additional numbers can then be attached to specific user extensions. Callers who have this direct number can bypass the auto attendant, … Continue reading
Recently we had a question crop up on the Halloo forums that made for a great idea for your small business. The question was a technical one in nature, but one with widespread ramifications. Specifically, what is Direct Inward Dial, … Continue reading
In the telecommunications industry, a DID number is a direct inward dial number. DID allows you to add extra toll free or local numbers to your account. These additional numbers can then be attached to specific user extensions. Callers who … Continue reading
What is Spam? In telecommunications, spam can come from more than just an email service. It can also be phone calls received from robocallers. Often companies that use such systems have purchased a list of phone numbers of potential customers … Continue reading
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Callers can have different experiences with your company depending on which number, or extension, they dial. The call routing (via the auto attendant) can vary depending on rules you set and the choices selected by the caller.
In the telecommunications industry, a DID number is a direct inward dial number. Callers who use a DID number do not go through an auto attendant or a receptionist who redirects calls, but directly to the right department or individual. … Continue reading
The role of the auto attendant is to route calls (according to a set of rules that you define) to the correct Hunt Group, and ultimately a single User Extension, where a team member should answer the phone. Only if … Continue reading
Call Blocker Account admins can combat spam by blocking calls from specific phone numbers or prefixes. This feature is located on the side bar “Call Blocker” under the “Extensions” tab in My Halloo. From this screen, admins will be able … Continue reading
Does your company receive phone calls? If the answer is yes (and we hope it is!), here’s what you should consider tracking. (Definitions vary for terms below. Make sure to pick metrics – and definitions – that will provide the … Continue reading