The role of the auto attendant is to route calls (according to a set of rules that you define) to the correct Hunt Group, and ultimately a single User Extension, where a team member should answer the phone. Only if that person is not available will voicemail pick up. The auto attendant itself has no ability to take a message, it’s the voice mailbox function that is triggered when the auto attendant fails to connect to a specific user. Continue reading
Most employees rank work flexibility as their top benefit yet company executives tend to underestimate its value for employee satisfaction and productivity.
Work flexibility can take many forms, ranging from formal teleworking arrangements to schedules with modified start and end times, and occasional time off programs. While some arrangements may be formal, others are temporary or customized for particular employees. Continue reading
While tips on winning a first time customer gets a lot of press, turning one-time customers into repeat customers is equally as important and should not be neglected. Delivering good service once is not enough to ensure repeat business in today’s competitive, global marketplace. Instead you need to have a strategy in place to ensure repeat customers. Continue reading
The rapid evolution of technology – from mobile devices to business apps and digital marketing – has moved beyond internal process improvements to a source for innovation and new business opportunities.
But some small businesses owners can feel overwhelmed by the technological advances that seem to be moving at the speed of light. Continue reading