Outstanding customer service is multi-faceted. It is not just knowing the products and services you represent and being able to explain them. Transforming good customer service into outstanding customer service is all about how you make your customer feel. Attention to detail ensures that your customers will feel valued and important, as they should. Continue reading
Keeping abreast of the very latest in technology is important for businesses who want to stay at the forefront of their industries. That means knowing exactly what is new and cutting edge. When it comes to telephony, there is no better way to find out such details than by tracking the latest trends in telephony conference topics. Continue reading
It’s a joke in my circle that when someone used to ask me if I worked from home, I would say no, I work from coffee shop as I quickly realized I was not particularly effective nor creative when surrounded by the four walls typically associated with eating, sleeping and showering. Continue reading
Creativity is the lifeblood of small businesses. Ingenuity, off brand uses of services and thinking outside the box are what drive small businesses and make them successful. Entrepreneurs even embrace creative uses of things that are obviously good business tools like the cloud. While the cloud is amazing for file storage and sharing, backup, disaster recovery and more, its real power lies in its off-brand uses. Continue reading
Measuring the effectiveness of any strategy you put into place in the promotion of your company is an often overlooked, but incredibly important piece of the puzzle. You should never devote valuable resources to anything you are not monitoring and tracking. Luckily when it comes to tracking phone call metrics in your business, it is quite easy to get useful feedback to tell you what is working and what isn’t. In fact, it is all about assigning phone numbers judiciously so you can monitor the efforts you are putting forth. Continue reading
The key to the success of any small business is productivity but at times, there are so many extraneous tasks that need to be done that you really feel like your productivity is nowhere near where you need it to be. However, by putting a few guidelines in place, you can see your productivity soar.