There are multiple trends in communication that are expected to grow throughout 2014.
1. More businesses will incorporate or deepen their integration with the cloud.
The flexibility that the cloud offers companies will drive new product and service offerings. Because of this integration with the cloud, the purpose and role of IT departments within organizations will shift. Continue reading
Imagine that you call a company about a recently purchased service subscription. When you can’t solve the activation problems on your own, you decide to call the 800 customer service phone number. The answering message greets you with a welcome and then states “Your call is important to us. Please hold.” After waiting on hold for more than 10 minutes, you are connected with a customer service agent. That agent doesn’t know how to solve your problem and transfers you to another department. Your on-hold time starts all over again. Once you repeat all of your information and problem history again to the new agent, you are suddenly disconnected from the call. Continue reading
Cloud services can help your business. With the cloud, small businesses, in particular, have access to many needed programs, servers, and storage systems. All of this can occur without the company investing large amounts of money into software and infrastructure. Continue reading
The recent snowstorms along the east coast have been particularly detrimental to “normal” life. Numerous businesses have been adversely affected. It’s times like these that having remote operations capability becomes all the more important, and cloud-based telephony is a great way to get there. Continue reading
Is technology helping our productivity? Well, it all depends. According to studies, while having more technology may initially boost productivity, too much can be a hindrance. Technology alone will not make an organization more effective. Continue reading
We’re excited to announce that our iOS7 app for your iPhone is coming soon! With this app, you’ll no longer be tied to your desktop computer. You’ll be able to access all of the great features of the My Halloo phone system from your mobile phone. Continue reading
The ever-growing population of mobile users and devices are changing the face of business. With the growth of mobile devices, such as cell phones and tablets, companies that don’t evolve with the times will be left behind. Continue reading
Need more customers to call you? Consider these five tips: Continue reading