You’ve undoubtedly heard the term “metadata” bandied about recently in the press, particularly as it applies to telephone logs. But what exactly is metadata, and how can it benefit your small business?
In short, metadata is information that helps to describe some “thing”, such as a phone number or code from a recently sold product. This collection of information is usually stored in a database where there are numerous categories that relate to each other in some way. This structure facilitates finding, sorting and filtering information of interest. Books, for example, have “titles”, “authors”, and “publication date”. Telephone calls have a “calling number”, “called number”, “time”, and “length”. This makes it easy to ask simple questions like, “show me all the calls from 415-555-1234 in the past 30 days” or “how many copies of The Great Gatsby have I sold?” Continue reading
This is great advice for new Halloo users.
Q: What is a phone loop?
A: Phone loops are an easily fixed, but common problem with users new to virtual systems. This happens when you have your phone forwarding to one number and then set that phone to forward to the first number. You will notice a drop in calls and your costs will increase exponentially.
Look Before You Leap: 3 Steps for Startup Success
In recent years, the “lean startup” methodology has become such gospel in entrepreneurial circles that rigorous planning is almost seen as passé.
Business plans? Unnecessary. Strategy? Old fashioned. Just start doing! Pivot quickly, and use agile development to rapidly test your ideas. Ready…Fire…Aim!
Thanks to advances in web browser technology, the long time dream of incorporating two-way real-time audio and video directly into a web page is finally here. Previously, proprietary plugins and applications such as Adobe Flash and Skype were needed if you wanted to talk to someone on your computer.
ABC Bonding* has created a “virtual franchise” bail bond operation. Without increasing human resources, ABC now serves multiple counties, seamlessly and efficiently. ABC previously used a call answering service which it shared with its competition. However, the call transfer process along with the number of message inaccuracies was progressively choking its growth, and keeping ABC from getting ahead in the marketplace. Continue reading
Your virtual phone system can support your core business priorities, particularly those involving customer satisfaction. One of the primary strengths of small companies is their ability to tailor their service to customers with whom they have personal relationships and knowledge. Leveraging this natural advantage to its fullest becomes increasingly important as global supply chains and the Internet creates more competition in the market. While large companies may have natural advantages in bulk pricing and networks, customers of all shapes and sizes frequently continue to prefer responsive partners and vendors who can provide individualized service. Continue reading
Your virtual phone system can be used to support your core business priorities, including business growth. There are three key areas in which you need your small business communications to be as flexible and as agile as possible: during installation or start-up of the new business (or new technology implementation), as your business grows, and when planning and recovering from disaster. Continue reading
Turn website visitors into calling customers! You can convert your website traffic into live sales with Halloo‘s Click-to-Call feature. A simple link on your website, e-mail, or online advertising gives your callers the convenience of one-click calling directly into your sales department.
Click-to-Call has two primary advantages for your small business team: