7 Tips for Effective Voicemail Greetings

How much attention do you pay to the greeting when transferred to voicemail? Often times, small business voicemail messages are outdated or so generic that listeners tune out until they hear the beep. You can change the impression that your voicemail recording leaves on your callers by following these steps: Continue reading

The Importance of First Impressions in a Virtual World

First impressions are important, even more so via the phone. As a business owner, you will not be able to answer every call personally or at the time that it occurs. When directing calls to voicemail, take a few moments to consider the first impression that your callers will receive. First impressions are made quickly – within the first seven seconds – and take a lot of effort to fix if you start off on the wrong foot. Continue reading

Halloo Hints: Don’t Get Caught in a Phone Loop

This is great advice for new Halloo users.

Q: What is a phone loop?

A: Phone loops are an easily fixed, but common problem with users new to virtual systems. This happens when you have your phone forwarding to one number and then set that phone to forward to the first number.  You will notice a drop in calls and your costs will increase exponentially.

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Look Before You Leap: 3 Steps for Startup Success

Look Before You Leap

Look Before You Leap: 3 Steps for Startup Success

In recent years, the “lean startup” methodology has become such gospel in entrepreneurial circles that rigorous planning is almost seen as passé.

Business plans? Unnecessary. Strategy? Old fashioned. Just start doing! Pivot quickly, and use agile development to rapidly test your ideas. Ready…Fire…Aim!

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WebRTC Enables You to Take Calls Directly in My Halloo

Thanks to advances in web browser technology, the long time dream of incorporating two-way real-time audio and video directly into a web page is finally here. Previously, proprietary plugins and applications such as Adobe Flash and Skype were needed if you wanted to talk to someone on your computer.
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ABC Bonding’s Competitive Edge

ABC Bonding* has created a “virtual franchise” bail bond operation. Without increasing human resources, ABC now serves multiple counties, seamlessly and efficiently. ABC previously used a call answering service which it shared with its competition. However, the call transfer process along with the number of message inaccuracies was progressively choking its growth, and keeping ABC from getting ahead in the marketplace. Continue reading

Boost Customer Satisfaction with Your Virtual Phone

Your virtual phone system can support your core business priorities, particularly those involving customer satisfaction. One of the primary strengths of small companies is their ability to tailor their service to customers with whom they have personal relationships and knowledge. Leveraging this natural advantage to its fullest becomes increasingly important as global supply chains and the Internet creates more competition in the market. While large companies may have natural advantages in bulk pricing and networks, customers of all shapes and sizes frequently continue to prefer responsive partners and vendors who can provide individualized service. Continue reading

Support Your Growing Business with a Virtual Phone System

Your virtual phone system can be used to support your core business priorities, including business growth. There are three key areas in which you need your small business communications to be as flexible and as agile as possible: during installation or start-up of the new business (or new technology implementation), as your business grows, and when planning and recovering from disaster. Continue reading

Halloo Hint: Click-to-Call

Turn website visitors into calling customers! You can convert your website traffic into live sales with Halloo‘s Click-to-Call feature. A simple link on your website, e-mail, or online advertising gives your callers the convenience of one-click calling directly into your sales department.

Click-to-Call has two primary advantages for your small business team: